Frequently Asked Questions

All Elite Audio is a high end HiFi and home audio dealer and authorized retailer with a full showroom in Timonium, Maryland, serving customers in store and nationwide. We offer free nationwide shipping, price matching on authorized dealer pricing, and trade in credit for your current gear. Below are answers to the questions we hear most about buying from us, visiting the showroom, shipping, trade-ins, and support. Call or text us at 443-402-5055 or email sales@alleliteaudio.com anytime.

About & Visiting

Where is All Elite Audio located?

All Elite Audio is at 1921 York Rd, Suite 1, Timonium, MD 21093. We operate a full home audio showroom just north of Baltimore, with dedicated listening rooms.

What are your showroom hours?

We are open Monday from 9:00 AM to 5:00 PM, Tuesday through Friday from 9:00 AM to 6:00 PM, and Saturday from 9:00 AM to 1:00 PM. We are closed Sunday. Call or text 443-402-5055 to confirm or to book a listening session.

Are you a real showroom or an online only store?

Both. We are a brick and mortar audiophile showroom in Timonium, Maryland where you can hear systems in person, and we also sell and ship nationwide through alleliteaudio.com.

How do I contact All Elite Audio?

Call or text us at 443-402-5055, or email sales@alleliteaudio.com. Our team answers product questions, arranges demos, and helps match components to your system.

Authorized Dealer & Brands

Is All Elite Audio an authorized dealer?

Yes. We are an authorized dealer for every brand we carry, including Accuphase, Luxman, Marten, Spendor, Parasound, REL, and Devialet. That means genuine product, full manufacturer warranty, and factory support.

Are your products new, genuine, and covered by warranty?

Yes. New equipment is authentic, authorized product that carries the full manufacturer warranty. Because we are an authorized dealer, your warranty is valid and factory backed.

What brands do you carry?

We carry Accuphase, Advance Paris, Amphion, Audio-Technica, Audiolab, Audioquest, Cambridge Audio, Devialet, Dual, Eversolo, Gauder Akustik, IsoAcoustics, KLH, Klipsch, Klipsch Heritage, LEAK, Luxman, Magnetar, Marten, Matrix Audio, Mission, MoFi Electronics, MonAcoustic, Musical Fidelity, Onkyo, Ortofon, Parasound, PrimaLuna, REL, Shanling, Silent Angel, Spendor, TEAC, Thorens, Wharfedale, Yamaha, and Ø Audio.

What types of equipment do you sell?

We sell loudspeakers, integrated amplifiers, preamplifiers, power amplifiers, turntables, phono cartridges, phono stages, DACs, network streamers, headphones and headphone amplifiers, subwoofers, cables, and accessories from the world's leading audiophile brands.

Showroom & Demos

Can I listen to equipment before I buy?

Absolutely. Our Timonium showroom has multiple listening rooms with reference systems ready to audition. Tell us what you want to hear and we will have it powered up for a private session.

Do I need an appointment to visit?

Walk-ins are welcome during showroom hours. For a dedicated audition of specific components, we recommend booking ahead at 443-402-5055 so we can have that exact gear set up and warmed up for you.

Can you help me choose or build a complete system?

Yes. System matching is what we do best. Tell us your room, listening taste, and budget and we will match components that work together. You can start with our personalized system profiler at alleliteaudio.com/pages/system-profiler.

Do you help with setup and room acoustics?

Yes. Our team gives first hand guidance on component matching, speaker placement, and room acoustics, both in the showroom and over the phone, so your system performs its best at home.

Ordering, Payment & Pricing

How do I place an order?

You can order directly at alleliteaudio.com or call us at 443-402-5055 and we will take care of it. For higher end systems we are happy to prepare a personalized quote.

What payment methods do you accept?

We accept major credit cards and secure online payment through our website checkout. For large purchases, contact us and we will walk you through the best option.

Do you price match?

Yes. We price match authorized dealer pricing. Contact us with the product and the price and we will match it and take care of you.

Can I get authorized dealer pricing or a quote?

Yes. Contact us for our best authorized dealer pricing and a quote tailored to your system. We are glad to advise on the right configuration for your goals.

Shipping & Delivery

Do you ship nationwide?

Yes. We offer free, fully insured shipping across the contiguous United States, with authorized dealer pricing and expert support no matter where you are.

How is equipment packaged and shipped?

Smaller components ship via carrier in manufacturer packaging, and large or heavy items ship freight, fully insured. We pack everything carefully so it arrives in perfect condition.

Can I pick up my order at the showroom?

Yes. You are welcome to pick up your order in person at our Timonium showroom by arrangement. Call ahead so we can have it ready for you.

Trade-Ins & Pre-Owned

Do you accept trade-ins?

Yes. We offer trade in credit for your current gear toward new equipment. Tell us what you have and we will give you a fair value toward your next system.

Do you sell pre-owned or used equipment?

Yes. Alongside new gear we offer select pre-owned and serviced audiophile equipment. Each piece is inspected and backed by our team.

Is your pre-owned gear tested and guaranteed?

Yes. Pre-owned equipment is inspected and tested before it is offered, and it is backed by All Elite Audio so you can buy with confidence.

After the Sale

What warranty comes with my purchase?

New equipment purchased from us as an authorized dealer carries the full manufacturer warranty. If you ever need service, our team helps coordinate it.

Who do I contact for help after I buy?

Our team is here for you after the sale. Call or text 443-402-5055 or email sales@alleliteaudio.com for setup help, questions, or service.